Payment terms

Paid packages are billed monthly and settled by bank transfer against our invoice. The prices are shown as a fixed amount per month, for businesses only. No VAT is added to a WholesaleX invoice: WholesaleX applies the German small-business exemption (Kleinunternehmerregelung, §19 UStG). We do not process card payments and do not store card data. When you ask for a package in your dashboard we show our bank details and a payment reference. The package is switched on by hand once the transfer has arrived, usually within one to two business days.

WholesaleX applies the German small-business exemption (Kleinunternehmerregelung, §19 UStG): no VAT is added to a WholesaleX package invoice, for a business in Germany, elsewhere in the EU, or outside the EU. This is separate from the VAT treatment of your own sales to your own customers, which follows the ordinary rules for your business (see our VAT guides).

WholesaleX is a service for businesses only. You confirm when you register that you act as a business. Packages are bought in a business capacity, not as a consumer. The rules below describe our own refund policy.

If you change your mind after sending a transfer but before we have confirmed it and switched on the package, write to us with your payment reference and we return the full amount.

A package switches on visibility features at once, so a confirmed payment is not refunded, except where the law requires it or where WholesaleX is at fault (for example a duplicate charge, or a confirmed payment that was never applied).

A package runs for one month at a time and does not renew by itself: there is no card on file. We write to you before the month ends; if you do not pay for the next month, your listing goes back to the free package.

Always give the exact reference shown in your dashboard. A transfer we cannot match to a reference takes longer. If your upgrade has not appeared after three business days, write to us with the details of the transfer.

Questions about payments or refunds: global@wholesalex.de